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5 REASONS TEXT MESSAGING IS GREAT FOR CUSTOMER SUPPORT
There are many ways to communicate with your customers, but if you’re running a business that relies on quick interaction with consumers, a more reliable, faster method may be needed on mobile devices. Text messaging makes your company a more convenient and personable choice over your competitors. Read more
FOUR WAYS AI IMPROVES THE CUSTOMER EXPERIENCE IN RETAIL
Even in times where traditional brick and mortar shops are facing increasing competition from online shops, the real-world shopping experience is still relevant. Artificial intelligence (AI) is now being used to chart a customer experience journey that fits the demanding expectations of retail consumers. Read more
THE TRUE VALUE OF CUSTOMER EXPERIENCE RESEARCH
The race to own customer experience is on! Customer experience research (CXR) is the process of collecting data regarding the experience customers have with a company. As straightforward as it may sound, CXR is a complex equation that goes as deep as the data will allow.
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FOUR WAYS TO PREVENT COSTLY CUSTOMER CHURN
Bad customer service is costing businesses BILLIONS. $537 billion to be precise, according to Vision Critical. With today’s technology when a bad interaction is shared in an instant, businesses cannot afford a negative customer experience. Read more
IMPROVING CUSTOMER EXPERIENCE IN THE AIRLINE INDUSTRY
Since the Wright brothers first flew Kitty Hawk in 1903, airplanes have come a long way. However, despite the many advantages of air travel, customer service is one of the few things airlines are rapidly tarnishing their reputation over.
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HOW TO CREATE A GREAT CUSTOMER EXPERIENCE STRATEGY
Ever wondered what you can do to improve your customers’ experience with your brand? Now is the time to create a customer experience (CX) strategy.
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WELLNESS & HOSPITALITY. WHERE NEXT?
Health and wellness is a hot topic in hospitality right now. Because wellness innovation in hospitality is seemly just starting out, there’s so much more science, integration, and bold new ideas yet to surface.
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THE KEY TO HOSPITALITY SUCCESS? TECHNOLOGY.
Customer expectations have changed. Technology can help businesses in the hospitality industry stay ahead of the competition, save time and money, and increase client satisfaction.
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THE DIGITAL TRANSFORMATION IN LUXURY HOSPITALITY
In the hospitality space, customer experience is everything. And in 2019 the increasing standard of living, high disposable income and a hunger for perfection has given the luxury hotel industry a list of high expectations to be met. Read more
BARE INTERNATIONAL, THE MOST TRUSTED NAME IN CUSTOMER EXPERIENCE RESEARCH BRINGS TO YOU THIS WEEK’S BARE FACT.
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