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EXCEPTIONAL MOMENTS MAKE THE EXPERIENCE MEMORABLE (EMEM): INSIGHTS FROM BARE’S HOSPITALITY TEAM, POST-COVID SCENARIOS
Rounding up the team for an annual meeting resulted all of us staying in a nearby large branded hotel, no room sharing or AirBNBs possible. The team ranged from High to Low Risk, all non-symptomatic, which resulted in guests with a range of expectations.
We wondered: how often do exceptional moments occur to make the experience memorable even when face coverings and barriers were in place?
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HOW BEAUTY RETAIL WILL CHANGE AS STORES REOPEN
‘How much of consumers’ new online beauty shopping habits will stick when stores reopen? How should beauty retailers react?’ BARE shares an article by Richard Kestenbaum for Forbes with new trends and innovations in the beauty retail industry.
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CUSTOMER VALUE LIES IN THE EYES OF THE BEHOLDER
‘Much has been written about customer service through the years, but the events of the past few months have changed the conversation in a big way. The rise in on-line buying has created new questions about how to build customer loyalty with someone you never actually meet.’ BARE shares an article by Jill Griffin for Forbes on how customers determine value. Read more
RETAILERS REPORT THAT PANDEMIC SHOPPERS ARE BUYING MORE HOME AND DESIGN PRODUCTS
‘With an unprecedented amount of time spent in their domestic spaces, Americans also began shopping to redecorate them.’ BARE shares an article by Elizabeth Fazzare for Forbes with data on rising home and design shopping trends.
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4 ACTIONABLE CUSTOMER EXPERIENCE STATISTICS FOR 2020
‘Even in the midst of a global pandemic, there is one thing that’s for sure: people still want to be treated well. This concept is at the core of customer experience—the simple idea of people wanting to feel seen, known, and appreciated by the companies they’re buying from.’ BARE shares an article by Daniel Newman for Forbes on how ‘CX will be the key brand differentiator by the end of 2020 – even more than price or product quality.’
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COVID-19 on Retail Business in India: Impact & Opportunity
Within a period of five months, COVID-19 has taken the shape of a monstrous anaconda, gripping and swallowing the world and bringing it to a grinding halt. Despite stringent lockdowns, countries have suffered a heavy blow in losing human lives and complete disruption of the world economy. At the time of writing this report, India recorded 1,20,535 cases out of which 49,872 have recovered and 3,605 have died. Such is the impact of deadly Coronavirus. Deepa, a Quality Control Executive, shares how retailers have been affected, and the call to actions recommended to move forward.
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WAYS TO WIN WITH CURBSIDE CUSTOMER EXPERIENCE
‘Customers who once wandered the aisles of stores now place orders online. Employees keep their distance from customers instead of greeting them personally.’ BARE shares an article by Blake Morgan for Forbes about how retailers are adapting with curbside pickup in order to serve customers and keep their businesses afloat. Read more
As India’s lockdown ends, a mental health crisis is just beginning. #BAREShares tips on staying mentally healthy
We all have days where we lack motivation, and you’re not alone. It happens. Even the most positive and productive people have days like this. Michelle, a BARE Quality Control Executive, shares a few ‘survival strategies’ for staying mentally healthy amidst the lockdown. Read more
THE CUSTOMER OF THE FUTURE WANTS CONNECTION AND PROGRESS
‘Every consumer has their go-to brands—the companies they will do business with again and again because of a trusted track record, great product and strong service. Every company wants to be a go-to brand, only about one-third of them reach that status.’ BARE shares an article by Blake Morgan for Forbes on the connection and progress for customers of the future.
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THE GROCERY INDUSTRY SPEAKS: E-COMMERCE IS HERE TO STAY
‘As eCommerce’s share of overall retail sales shot past an estimated 25% (up from 17% in 2019), the consumer packaged goods (CPG) industry has rushed to adapt to a rapidly changing business model. ‘ BARE shares an article by Kiri Masters for Forbes discussing the rise eCommerce among grocery shoppers. Read more